Refund policy

Returns and Refunds Policy

Our products are food and beverages and as such cannot be returned once opened. Unopened products may be returned within 14 days of receipt in their original condition and packaging.

To initiate a return, contact us at info@segredosdocoa.pt with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

Refunds will be processed within 14 business days of receiving the returned product.